Demitasse

Customer Care

Payment

We accept all major credit cards. We reserve the right to deny any order. 

Shipping Policy

Demitasse offers shipping rates through UPS. Carrier calculated shipping is shown for all orders at checkout. Demitasse is not responsible for any packages lost or stolen in transit once picked up by a courier service.

Additional shipping costs for rejected or returned to shipper packages are the responsibility of the customer.

Tracking information is sent once the order has been processed and shipped. Send us a message if you are having any issues or have any questions: hayden@demitasseny.com

Returns

Demitasse will exchange or refund non-sale items within 30 days of original purchase date. All goods must be unworn, in perfect condition and accompanied by the original receipt.

Exchanges are subject to availability. If an item is not in stock, a refund will automatically be issued. Returns will not be issued until the goods have been received and processed. Please allow up to 10 days for returns to appear on your credit card statement/Paypal account.

Gifts can be exchanged or applied as store credit.

Demitasse reserves the right to refuse any return.

Customers are responsible for return shipping charges. We recommend packages be returned via traceable carrier and insured for the full amount of the merchandise. We are not responsible for missing packages. We do not refund original or return shipping costs. If there is a mistake on the part of Demitasse (damaged or mis-shipped goods) we will reimburse customer using the same method of original purchase or issue store credit. 

Please note that our online inventory is pulled from our brick & mortar store and subject to availability. We will try our best to fulfill all online orders, and if an item is out of stock we will notify you as soon as possible. 

Our Mailing Address

Please send returns to:

Demitasse
Attn: Returns
Demitasse

65 County Route 8
Ancramdale, NY 12503

 

Conditions

All prices listed on demitasseny.com are up to date and accurate to the best of our ability. In the case that an item is listed incorrectly, we reserve the right to cancel the sale and list the item again at the correct price. If you have any questions about pricing or feel there is incorrect information associated with an item please contact us: hayden@demitasseny.com

The availability of all items listed on demitasseny.com is up to date and accurate to the best of our ability. If an item purchased is not available, we will contact the customer to inform them of the cancellation. 

Privacy Policy

The following discloses our information gathering and dissemination practices for the Site. This privacy policy only applies to information exchanged and data gathered on the Site and does not apply to any other web site or offline point of contact between Demitasse and consumers. We reserve the right to change the terms of this Privacy Policy, posting notice of such changes on this page. Your continued use of the Site following any changes to this Privacy Policy will constitute your acceptance of such changes.

While on the Site you may provide us with personal information. We will use that information only to customize your experience on the Site, and to contact you if you request that we do so. We may also use your personal information for internal business purposes, such as analyzing and managing our business. We may use third parties to help us operate our business and the Site or administer activities on our behalf. We may share your information with these third parties for those limited purposes. Each time you visit the Site, our web server automatically collects your IP address and the Web page from which you came; the Site also uses cookies (small files on your computer) that note your preferences when using the Site. They are used only to enhance your experience on the Site.

The Site may contain links to other Web sites. We are not responsible for the privacy practices or the content of such Web sites or for the privacy policies and practices of other third parties.